FAQ
What types of apparel do you offer?
At Serenity Love Fashions, we provide a curated selection of stylish and comfortable apparel, including cozy heart sweaters and trendy wide-leg denim pants featuring unique graffiti designs. Our collection caters to diverse styles for any occasion.
How can I contact customer service?
You can reach our customer service team via email at customerservice@serenitylovefashions.net or contact@serenitylovefashions.net. Alternatively, you can call us at 1-855-211-5558.
What is your return policy?
We accept returns for store credit within 10 business days of receipt, provided the merchandise is unworn, unwashed, and has all tags attached. Please note that items marked as "Final Sale" cannot be returned.
How long does shipping take?
All orders are typically processed and shipped within 2-4 business days. Delivery usually takes an additional 7-10 business days. Please be aware that shipping delays may occur due to holidays or other circumstances beyond our control.
Do you offer free shipping?
Yes! We offer free shipping on U.S. orders of $200 or more. No coupon codes are needed for this offer, which applies to standard shipping only.
How can I track my order?
Once your order has shipped, you will receive a confirmation email containing your tracking number. You can use this number to follow the progress of your shipment.
What should I do if my order is lost or damaged?
If your product is lost, stolen, or damaged, please reach out to our customer service team within 30 days, and we will replace it free of charge.
Are there any customs fees for international orders?
Yes, international shipments may be subject to import taxes, duties, and customs fees, which are the responsibility of the customer. Please be aware that these fees may vary by country.
Can I exchange an item?
Exchanges are subject to our return policy. Items must be returned in original condition, and we reserve the right to refuse any exchange that does not meet our requirements. Please contact customer service for assistance with exchanges.